Privacy Policy

1. General Information

1.1 Identification of the Data Controller

VG General Contractors - with fiscal address at 1302 Waugh Dr., No. 810, Houston, Texas 77019 is responsible for the processing of the personal data you provide to us.

1.2 Privacy Contact

You can contact our Data Protection Officer at:
Email: info@vgeneralcontractors.com
Phone: (346) 692-0757

2. Data Collected

2.1 Types of Data

The Company may collect the following personal data:

• Full name of the property owner
• Property address
• Phone number
• Email address
• Information about the roof structure
• Property insurance details
• Photographs of the property for inspection

2.2 Collection Methods

Data may be collected through:

• Roof inspection forms
• Online quote requests
• On-site technical visits
• Telephone communications
• Emails
• Web contact form

2.3 SMS Opt-in Data (Text Messages)

If you choose to consent (opt-in) to receive text messages (SMS) from us for marketing, promotions, or service updates, we will collect and store your consent and your phone number associated with that consent (SMS opt-in data).

We want to explicitly assure you that we will NOT share this SMS opt-in and consent data with any third parties for their own marketing purposes or for any purpose other than strictly necessary to send you the text messages you have requested and consented to.

We may use SMS sending service providers to facilitate the sending of these messages, but these providers are contractually obligated to protect the confidentiality of this data and to use it only to send you messages on our behalf, in accordance with your consent.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

3. Purposes of Processing

3.1 Main Objectives

Your data will be used for:

• Scheduling roof inspections
• Preparing repair or replacement quotes
• Managing the repair or installation process
• Warranty follow-up
• Communications related to roofing services
• Administrative and accounting management
• Sending text messages (SMS) to those customers who have given their consent (opt-in)

3.2 Legal Basis

Data processing is carried out under the following legal bases:

• Consent of the data subject (especially for sending marketing SMS)
• Performance of a service contract
• Compliance with legal obligations

4. Rights of the Data Subject

4.1 ARCO Rights

You have the right to:

• Access your personal data
• Rectify inaccurate information
• Cancel your data
• Object to processing
• Limit the use of your data

4.2 Exercising Rights

To exercise your rights, you must:

• Send a written request
• Attach documentation that proves your identity
• Describe in a precise manner the right you wish to exercise

5. Security Measures

5.1 Data Protection

We implement technical and organizational measures to protect your data:

• Encryption of inspection information
• Restricted access to customer data
• Secure backups of documentation
• Confidentiality protocols for technical personnel
• Secure management of photographs and roof reports
• Specific security measures to protect SMS opt-in data

5.2 Data Transfers

We do not sell or transfer personal data to third parties without your express consent, except in the following cases:

• Insurance companies (with customer authorization)
• Construction material suppliers (strictly for service execution)
• Competent authorities (by legal requirement)
• SMS sending service providers (for consented text messages)

6. Cookies and Tracking Technologies

6.1 Use of Cookies

Our website uses cookies to:

• Improve the browsing experience
• Analyze site traffic
• Personalize quote content
• Manage contact forms

You can configure your browser to reject cookies.

7. Data Retention

We will retain your data:

• Contact data: 5 years after the last service
• Inspection reports: 10 years
• Billing data: according to accounting requirements
• SMS opt-in data: as long as consent is valid

8. Modifications to the Policy

We reserve the right to modify this policy. We will notify you of significant changes.

9. Consent

By requesting our services or using our website, you accept the terms of this privacy policy. Specifically, by providing your phone number and giving your consent to receive SMS messages, you accept the processing of your data for this purpose, as described in this policy.

10. Applicable Legislation

This policy is governed by the laws of Houston, Texas USA, with special reference to the regulations on personal data protection and construction.